hoki raja Casino & Sportsbook FAQ

We require two documents: a valid photo ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear photos of both sides of your ID and the full page of your address document. Our team reviews these during business hours — typically within a few hours. If your documents are unclear or incomplete, we'll ask you to resubmit. This process complies with anti-money-laundering regulations and protects your account.

If you can't log in or notice unusual activity, contact our support team immediately through live chat. Have your registered email and phone number ready. We'll verify your identity and help you regain access. If you've forgotten your password, use the "Forgot Password" link on the login page — we'll send a reset link to your email. Never share your password or two-factor authentication codes with anyone, including our staff. We will never ask for these details.

No. Each person may hold only one account on hoki raja. Multiple accounts from the same person violate our terms and may result in account suspension. If you've created more than one account by mistake, contact our support team to close the duplicate. We use identity verification and device tracking to detect and prevent duplicate accounts, so attempting to maintain multiple accounts carries risk.

Yes. We accept deposits from all major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can transfer directly from your bank account or use online payment (a unified QR-code payment standard) to link your bank. We also support e-wallets including e-wallet, mobile banking, local payment, online payment, and e-wallet. Choose your preferred method in the deposit section of your account. Deposits are processed instantly in most cases. Withdrawals to your bank account typically complete within one business day, subject to your bank's processing time.

hoki raja does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own fees — check with them directly. Withdrawal requests are processed during business hours. If you request a withdrawal during a holiday like Idul Fitri or Idul Adha, processing may be delayed until the next business day. Always verify your bank details before submitting a withdrawal to avoid sending funds to the wrong account.

RTP stands for Return to Player. It's a percentage that shows, over a very long period, how much of all money wagered on a game is paid back to players. For example, a game with means that over thousands of spins, players receive an average of 96 cents for every dollar wagered. The remaining non-specific info is the house edge. RTP is set by the game developer and does not change. Individual sessions can vary widely — you might win or lose more than the RTP suggests in a short time. Games like Aviator, Sweet Bonanza, and Gates of Olympus each have their own RTP, listed in the game details.

Our loyalty programme rewards regular play. As you wager on games and place bets, you earn points. Points accumulate toward tier levels — each tier unlocks benefits like bonus offers, faster withdrawals, and exclusive access to tournaments. Your tier status is visible in your account dashboard. Points do not expire as long as your account remains active. You can check your current points and tier progress anytime. The more you play, the faster you advance. Tier benefits apply automatically — no separate enrollment needed.

Our support team is available through live chat on the hoki raja app and website during standard business hours. Click the chat icon in the bottom right corner to start a conversation. We respond to messages in English and local languages. For account issues, payment problems, or game questions, live chat is the fastest way to get help. You can also email our support address — check your account settings for the current contact details. Response times vary depending on volume, but we aim to reply within a few hours during business hours.